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Dell Recruitment 2014 For Graduate Freshers
Company Name: Dell
Name of the Post: Technical Support Process
Educational Qualification:
Candidates should have completed Graduate Degree in any discipline from a recognized university and working experience between 0 to 4 years.
Job Location: Hyderabad
Role & Responsibilities Details:
1. Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
2. Owns customer issues from beginning to resolution (handles in place).
3. Assists customers by diagnosing problems and providing resolutions for technical and service issues.
4. Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
5. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
6. Recreates, identifies and provides input on unique or recurring customer problems.
7. Remains knowledgeable of Dells product line, current industry products and technologies.
8. Focuses on delivering a positive customer experience according to Dell standards.
9. Monitors and tracks issues to ensure accurate resolution.
Salary Package: Between 3 Lakh To 5 Lakh Per Anum
How to Apply: Eligible Candidates can apply through online mode.
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